Company Profile

Welcome to HC Falkenberg Art.

HC Falkenberg Art is a registered Danish business established in 2013 and based in Rødding, Denmark.

We operate our online store with a focus on providing customers with a clear, convenient and dependable shopping experience. From product information and ordering to payment, delivery and after-sales support, we aim to make every stage of the purchasing process straightforward and transparent.

Our Approach

We believe that a good online shopping experience begins with clear information and responsible service.

We aim to provide accurate product information, transparent pricing, clear payment options and understandable shipping and return policies. Customers should be able to know what they are purchasing, how their order will be handled and where to contact us if assistance is required.

Our registered business activities include specialized design work, reflecting a professional background focused on design and detail.

Customer Service

Customer support is an important part of our online store.

If you have questions about a product, an existing order, delivery, returns or refunds, you can contact us by email. When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.

We aim to review customer enquiries fairly and provide appropriate assistance based on the circumstances of each order and applicable consumer protection requirements.

Ordering and Payment

We aim to provide a straightforward and secure checkout experience.

Available payment methods are displayed during checkout and may vary depending on the destination and order. Where available, supported payment options may include PayPal and Cash on Delivery (COD).

Payment and transaction information is handled in accordance with our Payment Policy and Privacy Policy.

Shipping and Delivery

We currently provide delivery to eligible destinations throughout Europe.

Orders are generally processed within 1–2 business days, with standard transportation typically estimated at 5–7 business days after dispatch.

Actual delivery times may vary depending on the destination, carrier, customs procedures and other logistical circumstances.

For complete information, please review our Shipping and Delivery Policy.

Returns and Customer Rights

We want customers to have clear information about returns and refunds.

Eligible purchases may be covered by our 30-day voluntary return policy.

Consumers in the European Union and European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal conditions and exceptions.

These rights are explained in detail in our Return and Refund Policy.

Nothing in our store policies is intended to reduce or exclude mandatory consumer rights that apply under applicable law.

Privacy and Security

We respect the importance of customer privacy.

Personal information provided through our online store may be used to process orders, arrange delivery, provide customer service, prevent fraud and fulfil applicable legal obligations.

Information is handled according to our Privacy Policy and applicable data protection requirements.

We will never ask customers to send passwords or sensitive account login credentials through ordinary email.

Our Commitment

Our goal is to maintain an online store built around clear information, responsible order handling and accessible customer support.

We continuously aim to keep our store information, policies and customer service processes clear and consistent so that customers can shop with confidence and know where to turn if they need assistance.