Return and Refund Policy

Last updated: August 24, 2026

This Return and Refund Policy applies to purchases made from the online store operated by HC Falkenberg Art.

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a voluntary 30-day return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the product must generally:

• Be in the same condition in which you received it;

• Be unused, unworn and undamaged;

• Include all original accessories, components and documentation;

• Include any original tags where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that are used, damaged, incomplete or otherwise returned in a condition that significantly reduces their value may not qualify for a full refund, except where mandatory consumer law provides otherwise.

2. How to Request a Return

Before returning any product, please contact us first:

Email: hcf_h@hotmail.com

Please provide:

• Your full name;

• Your order number;

• The email address used when placing the order;

• The product you wish to return;

• The reason for the return; and

• Photographs or videos where the return concerns a damaged, defective or incorrect product.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Please do not send products back before receiving return instructions from us.

Approved returns should, unless otherwise instructed by us, be sent to:

HC Falkenberg Art
Rammelhøj 7
6630 Rødding
Denmark

Customers should obtain proof of postage and, where possible, use a trackable shipping service when returning products.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective or does not function as reasonably expected;

• You receive the wrong product;

• Parts, accessories or components are missing; or

• The parcel shows significant signs of damage during transportation.

Please provide your order number, a description of the issue and clear photographs or videos where reasonably necessary.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Partial refund; or

• Full refund.

Where a return is required because the product is defective, damaged, incorrect or otherwise non-conforming due to an error for which we are responsible, we will cover reasonable return shipping costs where required by applicable law.

4. Non-Returnable Products and Exceptions

Certain products may not qualify for return where permitted by applicable law.

These may include:

• Products made to the customer's specifications or clearly personalized;

• Perishable products or products that deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been removed;

• Products that become inseparably mixed with other goods after delivery;

• Hazardous materials, flammable liquids or gases;

• Sealed audio, video or computer software products after the seal has been removed; and

• Other products excluded from withdrawal or return rights under applicable law.

Please contact us before purchasing if you are uncertain whether a particular product is eligible for return.

These exclusions do not affect any mandatory legal rights concerning defective, damaged, incorrect or non-conforming goods.

5. Exchanges

If you would like a different product, model, size or variation, please contact us.

Depending on product availability and the circumstances, we may offer an exchange.

In many cases, the quickest way to obtain a different item is to:

1. Return the original eligible product;

2. Wait for the return to be approved; and

3. Place a new order for the desired product.

Direct exchanges cannot always be guaranteed because inventory levels may change.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers in the European Union and European Economic Area who purchase eligible goods through an online or other distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may contact us at:

Email: hcf_h@hotmail.com

Your statement should clearly indicate that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and, where required by applicable law, no later than 14 days after notifying us of your decision to withdraw.

Unless otherwise instructed, returns should be sent to:

HC Falkenberg Art
Rammelhøj 7
6630 Rødding
Denmark

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any reduction in the value of the product caused by handling beyond what would reasonably be permitted when examining a product in a physical store.

The statutory right of withdrawal does not apply to certain categories of goods where an exception is provided by applicable law.

This statutory withdrawal right is separate from our voluntary 30-day return policy and does not limit your legal rights concerning defective, damaged or non-conforming products.

7. Return Shipping Costs

EU/EEA 14-Day Statutory Withdrawal

Where you exercise an applicable statutory 14-day right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, except where:

• We have expressly agreed to pay the return cost;

• We failed to properly inform you that you would be responsible for the direct cost of returning the goods; or

• Applicable mandatory consumer law requires us to pay the cost.

Return shipping costs may include postage, courier fees, packaging costs and other direct costs associated with sending the goods back.

Please do not send a return parcel using Cash on Delivery, postage due or another method that requires us to pay an unapproved delivery charge.

We recommend using a secure and trackable shipping service and keeping your return receipt and tracking information until your refund has been completed.

Voluntary 30-Day Returns

For voluntary change-of-mind returns made under our 30-day return policy, the customer is generally responsible for return shipping costs unless otherwise agreed by us.

Damaged, Defective or Incorrect Products

You will not normally be required to pay reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such a product so that we can provide the appropriate return instructions.

8. Return Inspection

After receiving a returned product, we will inspect it to determine whether it meets the applicable return requirements.

We may check:

• Product condition;

• Accessories and components;

• Original packaging where applicable;

• Evidence of use or damage;

• Order information; and

• The reason for the return.

We will notify you once the return has been reviewed.

Where permitted by applicable law, products that have been unnecessarily used, damaged or returned incomplete may result in an appropriate reduction in the refund reflecting the reduction in value.

Nothing in this section limits mandatory consumer rights relating to defective or non-conforming goods.

9. Refunds

Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase, including the cost of our least expensive standard delivery method offered for the order, where required by applicable law.

If you selected an express, expedited or otherwise more expensive delivery method, any additional delivery cost above our least expensive standard delivery option may not be refundable.

The reimbursement will be processed without undue delay and within the period required by applicable consumer law.

For returns involving physical goods, we may be permitted to withhold reimbursement until:

• We receive the returned goods; or

• You provide acceptable evidence that the goods have been returned,

whichever occurs first.

Unless otherwise agreed or reasonably necessary because of the original payment method, refunds will generally be made using the same payment method used for the original transaction.

You will not be charged a fee solely for processing an eligible statutory refund.

Refunds Under Our Voluntary 30-Day Return Policy

For voluntary returns outside the statutory withdrawal period, we will notify you after receiving and inspecting the returned product.

If the return is approved, the refund will normally be processed within 10 business days after approval.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at:

Email: hcf_h@hotmail.com

10. Refunds for Cash on Delivery Orders

Where an order was paid by Cash on Delivery (COD), the original payment was collected when the parcel was delivered.

Because there may be no original online payment transaction to reverse, we may contact you to arrange an appropriate refund method.

Where necessary, we may request reasonable payment information required to complete the refund.

For security reasons, please never send passwords, full online banking credentials or other sensitive login information by email.

11. Order Cancellation

If you wish to cancel or change an order before shipment, please contact us as soon as possible.

We will make reasonable efforts to assist you.

However, if your order has already entered fulfilment or has been dispatched, cancellation or modification may no longer be possible.

Where applicable, your statutory withdrawal and consumer rights remain unaffected.

12. Refused or Unclaimed Parcels

If you no longer want an order, please contact us before refusing delivery whenever possible.

If a parcel is refused, unclaimed or returned because of incorrect information provided by the customer, reasonable return or re-delivery costs may be deducted from any refund where permitted by applicable law.

This does not affect mandatory consumer rights, including valid statutory withdrawal rights.

13. Proof of Purchase

We may request reasonable proof that the product was purchased from our store before processing a return, replacement or refund.

Acceptable proof may include:

• Order confirmation;

• Order number;

• Purchase receipt;

• Payment confirmation; or

• Other information reasonably sufficient to identify the transaction.

14. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce any consumer rights that cannot lawfully be excluded under applicable consumer protection law.

If any provision of this policy conflicts with a mandatory legal right available to you, the mandatory legal requirement will apply.

15. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect:

• Changes to our business operations;

• Changes to our products or services;

• Changes to our return procedures; or

• Changes to applicable legal or regulatory requirements.

The latest version of this policy will be published on our online store.

16. Company and Contact Information

If you have questions regarding a return, refund, exchange or cancellation, please contact us:

Company name: HC Falkenberg Art
CVR number: 35071997
Responsible person: Hans Christian Falkenberg-Hansen

Registered address:
Rammelhøj 7
6630 Rødding
Denmark

Email: hcf_h@hotmail.com