Shipping and Delivery Policy

Last updated: August 24, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by HC Falkenberg Art.

Please review this policy carefully before placing an order.

1. Company Information

The online store is operated by:

Company name: HC Falkenberg Art
CVR number: 35071997
Responsible person: Hans Christian Falkenberg-Hansen

Registered address:
Rammelhøj 7
6630 Rødding
Denmark

Email: hcf_h@hotmail.com

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight;

• Product availability; and

• Other logistical limitations.

Available delivery options will be displayed or confirmed during checkout.

We reserve the right to decline or cancel an order if delivery to the supplied address is unavailable, restricted or cannot reasonably be completed.

If payment has already been collected for an order that we cancel because delivery is unavailable, an appropriate refund will be issued.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully submitted and confirmed.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed:

• During weekends;

• On public holidays; or

• Outside normal processing periods

will generally begin processing on the next business day.

Order processing may take longer if:

• Payment requires verification;

• Customer or order information requires verification;

• The shipping address is incomplete or incorrect;

• The order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention checks are necessary; or

• We are experiencing an unusually high volume of orders.

Where additional information is required, we may contact the customer before dispatch.

4. Estimated Delivery Time

For standard deliveries to eligible destinations in Europe, the estimated transportation time is generally:

5–7 business days after dispatch.

Please note that this estimated delivery period does not include the 1–2 business day order-processing period.

For example, an order may require:

• 1–2 business days for processing; plus

• Approximately 5–7 business days for transportation after dispatch.

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service.

Delivery may take longer for:

• Remote locations;

• Islands;

• Areas with limited carrier coverage;

• Orders requiring customs clearance;

• Locations affected by local delivery restrictions; or

• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping or delivery charge will normally be displayed during checkout before you submit your order.

Where free shipping is offered for a particular order, country, product or promotion, this will be stated on the product page, promotional material or during checkout.

Additional shipping charges may apply where:

• The customer requests special or expedited delivery;

• An incorrect or incomplete address results in re-delivery;

• A parcel is not collected within the carrier's collection period;

• A parcel is refused without a valid legal reason;

• The destination is subject to remote-area surcharges; or

• Additional carrier charges apply.

Where prior notice is required by law, we will not impose an additional delivery charge without informing the customer.

6. Order Confirmation and Dispatch

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

• Order number;

• Products ordered;

• Order amount;

• Billing details;

• Delivery details; and

• Other relevant order information.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has already been dispatched.

Once your parcel has been handed to the applicable delivery carrier, we may send a shipping or dispatch confirmation.

This may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant delivery information.

Please check your spam or junk email folder if you do not receive an expected order or shipping notification.

7. Shipment Tracking

Where shipment tracking is available, tracking information will normally be sent to the email address provided when the order was placed.

Tracking information may include:

• Carrier name;

• Tracking number;

• Tracking link; and

• Shipment status.

Please note that tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

If your tracking information does not update after this period, please contact us at:

hcf_h@hotmail.com

When contacting us regarding tracking, please include your order number.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please check:

• Recipient's full name;

• Street name;

• House or building number;

• Apartment or unit number, where applicable;

• Postal code;

• City;

• Country;

• Telephone number, where requested; and

• Email address.

Please contact us as soon as possible if you discover an error in your delivery information.

If the order has not yet entered processing or been dispatched, we may be able to correct the address.

Once a parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable re-delivery or reshipping costs may be the customer's responsibility where permitted by law.

This does not apply where the delivery failure results from an error for which HC Falkenberg Art or its contracted delivery provider is responsible.

9. Delivery Attempts and Uncollected Parcels

Delivery procedures vary depending on the carrier and destination.

If no one is available to receive a parcel, the carrier may:

• Attempt delivery again;

• Leave the parcel at an authorized safe location;

• Deliver it to a collection point;

• Contact the recipient;

• Leave a delivery notice; or

• Return the parcel to the sender.

Customers should monitor tracking information and collect parcels within any applicable carrier collection period.

If a parcel is returned because it was not collected, or because delivery was refused without a valid legal reason, reasonable return or re-delivery costs may be deducted from any applicable refund where permitted by law.

Mandatory consumer rights remain unaffected.

10. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered for eligible orders and destinations.

If COD is available for your order, the option will be displayed during checkout.

When Cash on Delivery is selected:

• Payment is made when the parcel is delivered;

• Payment is generally collected by the delivery carrier;

• The recipient may need to prepare the exact amount where required;

• Available payment methods may vary depending on the local courier;

• Delivery or identity confirmation may be required; and

• The order may not be completed if payment cannot be collected.

Cash on Delivery may not be available for every:

• Country;

• Postal code;

• Product;

• Order value; or

• Delivery service.

Availability will be determined during checkout.

11. Delivery Delays

Occasional delays may occur because of circumstances including:

• Carrier congestion;

• Severe weather;

• Customs inspections;

• Border procedures;

• Public holidays;

• Strikes;

• Transportation disruptions;

• Incorrect delivery information;

• Regulatory inspections;

• Local delivery restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

If the estimated delivery period has passed or your tracking information has not been updated for an extended period, please contact us at:

hcf_h@hotmail.com

Please include your order number and relevant tracking details.

We will review the shipment information and, where appropriate, contact the carrier.

An estimated delivery period does not remove any mandatory consumer rights available under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after its estimated delivery date has passed.

If you believe your parcel may be lost, please first:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with members of your household;

• Check reception or mailroom areas;

• Check any designated safe delivery location; and

• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact:

hcf_h@hotmail.com

Include your order number and tracking information where available.

We will investigate the matter and, where necessary, contact the carrier.

If the shipment is confirmed to have been lost in circumstances for which we are responsible, an appropriate remedy will be provided in accordance with applicable consumer law.

Depending on the circumstances and product availability, this may include:

• A replacement shipment; or

• A refund.

13. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, contact us promptly at:

hcf_h@hotmail.com

Please provide:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Clear photographs of the damaged product;

• A video showing the problem where relevant; and

• Any other information reasonably necessary to investigate the issue.

Please keep the original packaging until we have reviewed the matter.

Where a product is confirmed to have been damaged during transportation, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive:

• The wrong product;

• An incorrect model or variation;

• An incomplete order; or

• A parcel with missing accessories or components,

please contact us promptly.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the parcel;

• Photographs of all products received;

• A photograph of the shipping label; and

• Other relevant evidence where reasonably required.

After reviewing the information, we may provide an appropriate solution, which may include:

• Sending the correct product;

• Sending the missing item or component;

• Arranging a return;

• Providing a replacement; or

• Issuing an appropriate refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• VAT or other applicable taxes;

• Import duties;

• Handling charges;

• Customs clearance fees; or

• Other charges imposed by authorities in the destination country.

Where applicable taxes, customs charges or import fees are included in the purchase price, this will be stated during checkout.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes and other charges imposed independently by authorities in the destination country.

We do not control charges imposed by customs or tax authorities and cannot guarantee the amount that may be charged.

Customers are also responsible for ensuring that products ordered may lawfully be imported into their destination country.

Where permitted by law, refusing a parcel solely to avoid applicable customs duties or import charges may result in reasonable return costs being deducted from any refund.

16. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the customer independently appoints a carrier that was not offered by us, risk may transfer when the goods are handed over to that carrier, subject to applicable law.

Nothing in this section limits mandatory consumer rights concerning lost, damaged or undelivered goods.

17. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

hcf_h@hotmail.com

We will make reasonable efforts to assist you.

However, once an order has entered processing or has already been dispatched, it may no longer be possible to:

• Change the products;

• Change quantities;

• Modify the delivery address; or

• Cancel the shipment.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

18. Returns and Withdrawal Rights

Shipping-related returns are handled according to our Return and Refund Policy.

Eligible consumers in the European Union and European Economic Area may have a statutory 14-day right of withdrawal for qualifying distance purchases.

Where this right applies, information regarding:

• How to exercise the withdrawal right;

• Return deadlines;

• Return shipping costs;

• Refunds; and

• Applicable exceptions

is provided in our Return and Refund Policy.

Our voluntary return arrangements do not replace or reduce mandatory consumer rights.

19. Events Outside Our Reasonable Control

We are not responsible for delays caused solely by circumstances outside our reasonable control, subject always to mandatory consumer law.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• Transportation shutdowns;

• Strikes;

• Government restrictions;

• Customs delays;

• Border closures;

• Carrier network disruptions;

• Public emergencies; or

• Other comparable events.

Where such an event affects your order, we will make reasonable efforts to provide relevant information and assist with the delivery where possible.

20. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect:

• Changes in delivery providers;

• Changes in delivery areas;

• Changes in processing times;

• Changes in shipping methods;

• Changes in customs or import requirements;

• Changes in applicable law; or

• Other legitimate operational changes.

The current version of this policy will be published through our online store.

The “Last updated” date at the beginning of this policy indicates the latest revision date.

21. Contact Information

If you have questions regarding:

• An order;

• Shipping;

• Delivery status;

• Tracking;

• Delayed parcels;

• Lost parcels;

• Damaged deliveries; or

• Other shipping matters,

please contact:

HC Falkenberg Art
CVR number: 35071997
Responsible person: Hans Christian Falkenberg-Hansen

Registered address:
Rammelhøj 7
6630 Rødding
Denmark

Email: hcf_h@hotmail.com

When contacting us about an existing order, please include your order number so that we can identify your purchase and assist you more efficiently.