Last updated: August 24, 2026
This Payment Policy applies to purchases made through the online store operated by HC Falkenberg Art.
We aim to provide customers with clear, convenient and secure payment options. Please review this Payment Policy before placing an order.
1. Accepted Payment Methods
For eligible orders, we currently support the following payment methods:
✓ PayPal
Customers may pay securely using PayPal where this payment method is available during checkout.
✓ Cash on Delivery (COD)
Customers may pay when the parcel is delivered where Cash on Delivery is available for the applicable destination and order.
Available payment methods may vary depending on:
- Destination country or region;
- Product;
- Order value;
- Currency;
- Delivery provider; and
- Other payment or logistical requirements.
Only payment methods displayed during checkout are available for the applicable order.
Payment & Security
✓ PayPal Payment
✓ Cash on Delivery
✓ Secure Checkout
✓ Privacy Protected
✓ Order Confirmation
✓ Customer Support
2. PayPal Payments
Where PayPal is available, customers may select PayPal during checkout.
After selecting PayPal, you may be redirected to PayPal's payment environment to complete the transaction.
PayPal may require you to:
- Sign in to your PayPal account;
- Select or confirm a payment method;
- Verify your identity;
- Approve the payment; or
- Complete additional security verification.
Payment information processed directly by PayPal is subject to PayPal's own terms, privacy policies and security procedures.
HC Falkenberg Art will never ask you to provide your PayPal password or full PayPal login credentials.
Your order will normally begin processing after the applicable PayPal payment has been successfully authorized or confirmed.
3. Cash on Delivery (COD)
Where available, customers may select Cash on Delivery (COD) during checkout.
With Cash on Delivery, payment is collected when the parcel is delivered.
Depending on the destination and delivery company, the courier may accept:
- Cash;
- The exact amount due; or
- Another payment method supported by the local courier.
The specific collection method depends on the delivery provider.
Cash on Delivery may not be available for every:
- Country;
- Region;
- Postal code;
- Product;
- Order value; or
- Delivery method.
If Cash on Delivery is not available for your order, the option will normally not appear during checkout.
4. Cash on Delivery Order Verification
Certain Cash on Delivery orders may require additional verification before shipment.
Verification may include confirmation of:
- Customer name;
- Telephone number;
- Delivery address;
- Order details; and
- Intention to accept the parcel.
This process is designed to reduce:
- Incorrect delivery information;
- Fraudulent orders;
- Unauthorized transactions; and
- Failed deliveries.
If we cannot reasonably verify a COD order, we may contact the customer before processing or dispatching the order.
5. Refusing a Cash on Delivery Parcel
If you selected Cash on Delivery but no longer wish to receive the order, please contact us as soon as possible before the parcel is dispatched.
Email: hcf_h@hotmail.com
Once an order has already been dispatched, cancellation may not always be possible.
Repeated or unjustified refusal of Cash on Delivery parcels may result in Cash on Delivery being restricted for future orders where permitted by applicable law.
This does not affect any statutory cancellation, withdrawal, return or consumer protection rights available to the customer.
6. Payment Security
We take reasonable measures designed to provide a secure purchasing environment.
Payments processed by third-party payment providers such as PayPal are handled through the payment provider's own systems and security procedures.
For your security:
✓ Secure Checkout Process
Payments are completed through the payment method selected during checkout.
✓ PayPal Processing
PayPal transactions are processed through PayPal's payment infrastructure.
✓ No PayPal Password Required by Us
HC Falkenberg Art will never ask you to provide your PayPal password.
✓ Customer Information Protection
Personal information is handled according to our Privacy Policy and applicable data protection requirements.
✓ Order Verification
Certain orders may be reviewed to help prevent unauthorized or fraudulent purchases.
You should never send passwords, full banking credentials or other sensitive payment login information to us by ordinary email.
7. Payment Authorization
Submitting payment does not necessarily mean that an order has been finally accepted.
Where PayPal is used, the payment may need to be successfully:
- Authorized;
- Verified; and
- Confirmed
before the order can proceed.
Where reasonably necessary, we may delay, decline or cancel an order if:
- Payment cannot be verified;
- Payment authorization fails;
- The transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order details appear inconsistent;
- Delivery information cannot reasonably be verified; or
- Processing the transaction would violate applicable law.
If we cancel a prepaid order after payment has already been collected, an appropriate refund will be provided in accordance with our Return and Refund Policy.
8. Order Confirmation
After successfully submitting an order, customers will normally receive an order confirmation using the email address provided during checkout.
The order confirmation may include:
- Order number;
- Products ordered;
- Total order amount;
- Selected payment method;
- Delivery information; and
- Other relevant order information.
Please review your order confirmation carefully.
If you notice an error, please contact us as soon as possible:
Email: hcf_h@hotmail.com
9. Prices and Currency
Product prices will be displayed through our online store.
The applicable currency and final amount payable will be displayed during checkout before you submit your order.
Depending on your payment provider, bank or account provider, additional charges may independently apply, including:
- Currency conversion charges;
- Exchange-rate adjustments;
- Bank charges; or
- Other payment-provider fees.
Such third-party charges are imposed independently and are outside the direct control of HC Falkenberg Art.
10. Taxes and Additional Charges
Applicable taxes or other charges will be displayed during checkout where required and reasonably possible.
Orders delivered across national borders may also be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Customs clearance fees;
- Handling charges; or
- Other charges imposed by authorities in the destination country.
Where such charges are included in the purchase price, this will be indicated during checkout where applicable.
Unless otherwise stated, charges imposed independently by customs or tax authorities may be the customer's responsibility.
Please review our Shipping and Delivery Policy for additional information regarding customs and import-related charges.
11. Failed or Declined Payments
A PayPal transaction may fail or be declined for reasons including:
- Insufficient funds;
- PayPal account restrictions;
- Incorrect account information;
- Security verification;
- Fraud-prevention controls;
- Payment-provider restrictions; or
- Temporary technical problems.
If your PayPal payment is declined, please review the information provided by PayPal.
Where available, you may also select another payment method displayed during checkout.
HC Falkenberg Art cannot override a payment rejection or account restriction imposed independently by PayPal or another payment provider.
12. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us promptly.
Email: hcf_h@hotmail.com
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Payment date;
- Amount charged; and
- Relevant transaction information.
Please do not send:
- Passwords;
- PayPal login credentials;
- Full banking login information; or
- Other sensitive authentication information.
We will review the available transaction records and assist where appropriate.
13. Refunds
Refunds are processed in accordance with our Return and Refund Policy.
PayPal Refunds
Where an eligible order was originally paid through PayPal, an approved refund will normally be returned through the original PayPal transaction or another legally appropriate method.
The time required for the refunded amount to appear may depend on PayPal and other financial service providers.
Cash on Delivery Refunds
Because Cash on Delivery payments are physically collected when the parcel is delivered, there may be no original online payment transaction to reverse.
Where an approved refund relates to a Cash on Delivery order, we may contact you to arrange an appropriate refund method.
We may request reasonable payment information necessary to send the refund.
Customers should never provide passwords or complete online banking credentials by email.
Refund eligibility and applicable refund periods are explained in our Return and Refund Policy.
14. Order Cancellation and Payments
If you wish to cancel an order, please contact us as soon as possible:
Email: hcf_h@hotmail.com
We will make reasonable efforts to assist you.
However, cancellation may no longer be possible if the order has already:
- Entered processing;
- Entered fulfilment; or
- Been dispatched.
If an eligible prepaid order is cancelled after payment has already been collected, the applicable refund will be processed according to our Return and Refund Policy.
Nothing in this section limits statutory cancellation or withdrawal rights.
15. Fraud Prevention
We may conduct reasonable checks designed to prevent:
- Unauthorized purchases;
- Identity misuse;
- Payment fraud;
- Fraudulent Cash on Delivery orders;
- Account abuse; and
- Other suspicious transactions.
Where reasonably necessary, we may contact a customer to verify an order.
If we have reasonable grounds to suspect fraud or unauthorized activity, we may:
- Temporarily hold an order;
- Request additional confirmation;
- Reject a transaction; or
- Cancel an order.
These measures are intended to protect customers, payment providers, delivery partners and our business.
Nothing in this section permits us to unfairly restrict mandatory consumer rights.
16. Payment Information and Privacy
Personal information relating to payments and transactions is handled according to our Privacy Policy.
Depending on the payment method selected, information reasonably necessary to process or secure a transaction may be shared with:
- PayPal;
- Delivery companies;
- Cash on Delivery service providers;
- Fraud-prevention providers;
- Technology service providers; and
- Other service providers reasonably necessary to complete the transaction.
Payment-related information may be used for legitimate purposes including:
- Processing transactions;
- Managing orders;
- Verifying payments;
- Preventing fraud;
- Processing refunds;
- Maintaining accounting records; and
- Complying with applicable legal requirements.
Please review our Privacy Policy for further information about how personal information is processed.
17. Payment Safety Tips
For safer online shopping, customers should:
- Complete payment only through the official checkout or PayPal payment process;
- Never send passwords by email;
- Never provide PayPal login credentials to customer service;
- Verify the website before entering payment information;
- Review the order amount before confirming payment;
- Keep order confirmations and payment receipts; and
- Contact us if you identify suspicious payment activity.
HC Falkenberg Art will never request your PayPal password by email.
18. Changes to This Payment Policy
We may update this Payment Policy when reasonably necessary because of:
- Changes to available payment methods;
- Changes to PayPal services;
- Changes to Cash on Delivery availability;
- Changes to payment providers;
- Fraud-prevention requirements;
- Legal or regulatory changes; or
- Other legitimate operational reasons.
The latest version will be published through our online store.
The “Last updated” date at the beginning of this policy indicates when it was most recently revised.
19. Contact Information
If you have questions regarding:
- Payments;
- PayPal;
- Cash on Delivery;
- Failed payments;
- Duplicate payments;
- Orders; or
- Refunds,
please contact:
HC Falkenberg Art
CVR number: 35071997
Responsible person: Hans Christian Falkenberg-Hansen
Registered address:
Rammelhøj 7
6630 Rødding
Denmark
Email: hcf_h@hotmail.com