Contact Information

We are here to assist you with questions about our products, orders, shipping, returns, refunds and other customer service matters.

Customer Support

For general enquiries, product questions or customer service assistance, please contact us by email:

Email: hcf_h@hotmail.com

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you more efficiently.

Order and Delivery Enquiries

For questions regarding:

• Order status;

• Shipping;

• Delivery times;

• Shipment tracking;

• Delayed deliveries;

• Lost parcels;

• Incorrect delivery information; or

• Other delivery-related matters,

please contact:

Email: hcf_h@hotmail.com

Where applicable, please include:

• Your full name;

• Order number;

• Email address used for the order;

• Delivery address; and

• A brief description of your enquiry.

Returns and Refunds

If you would like to request a return, exchange or refund, please contact us before sending any product back.

Email: hcf_h@hotmail.com

Please include:

• Your order number;

• The product concerned;

• The reason for the return; and

• Photographs or videos where the product is damaged, defective, incomplete or incorrect.

Please do not send a return before receiving the applicable return instructions.

Unless otherwise instructed, approved returns may be directed to:

HC Falkenberg Art
Rammelhøj 7
6630 Rødding
Denmark

Please review our Return and Refund Policy for full information regarding return eligibility, withdrawal rights, return shipping costs and refunds.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly at:

hcf_h@hotmail.com

To help us review the issue, please provide where applicable:

• Your order number;

• A description of the problem;

• Photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• A video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

Privacy and Data Protection Requests

For questions concerning your personal information or to exercise an applicable data protection right, please contact:

Email: hcf_h@hotmail.com

You may contact us regarding requests such as:

• Access to your personal information;

• Correction of inaccurate information;

• Deletion of eligible personal information;

• Restriction of processing;

• Data portability;

• Objection to certain processing; or

• Withdrawal of consent where applicable.

We may request reasonable information to verify your identity before processing a privacy request.

Please review our Privacy Policy for further information.

Complaints

We aim to handle customer enquiries and complaints fairly.

If you wish to submit a complaint, please email:

hcf_h@hotmail.com

Please include, where relevant:

• Your full name;

• Order number;

• A clear description of the issue;

• The resolution you are requesting; and

• Relevant photographs, documents or other supporting information.

Submitting a complaint does not affect any mandatory consumer rights available to you under applicable law.

Official Company Information

Company name: HC Falkenberg Art
CVR number: 35071997
Responsible person: Hans Christian Falkenberg-Hansen

Registered address:
Rammelhøj 7
6630 Rødding
Denmark

Email: hcf_h@hotmail.com

For customer service, order enquiries, shipping questions, returns, refunds or privacy-related matters, please contact us using the email address above.